The Sita Group - Sunbus Australia Pty Ltd

About Sunbus: Melbourne

General Information

1) Pick Up and Drop Off Points (See our New Airport Meeting Points!)
2) Times & Schedules
3) Child Policy
4) Journey Times
5a) Booking Policy
5b) Cancellation Policy
6) Group Booking Policy
7) Delayed Flights
8) Current Contact Details
* Important Information

Make a Booking
Fares / Rates
Contact Us

Airport passengers boarding a Sunbus mini coach

General Information:

For that added personalised touch, SUNBUS provides a "Meet & Greet" service with a direct transfer from Melbourne International or Domestic Airports to Melbourne Central Business District (CBD), St, Kilda & Carlton accommodation houses, door to door and Vice Versa. This service must be pre-booked by email or fax to Sunbus Melbourne at least 48 hours prior to arrival.

PLEASE NOTE: The following information MUST BE SUPPLIED at the time of booking:

Date of Arrival/Departure
Time of flight arrival / departure
Flight Numbers
Hotel Name
Passenger Name(s) & No.(s)

1. Pick Up and Drop Off Points

Arrival See our new Meeting Points as below!
The Sunbus Driver will be holding a 'Sunbus' sign with the logo of a kangaroo with the orange sun. The driver will meet the passengers at:
International Terminal:	Please advise your passengers to proceed to the Meeting Point, situated in the Arrrivals Hall, where the driver will await them.
Domestic Terminal:	T1 (Qantas) Driver will be waiting at the Meeting Point near luggage carousel #3 in the Arrivals Hall.
Domestic Terminal:	T3 (Virgin Blue) Driver will be waiting at the Meeting Point at the bottom of the escalator in the Arrivals Hall.

For passengers arriving at T4 on Tiger Airlines flights, there is no coach parking at the terminal so please make your way (100 metres) to T3 (Virgin Blue) and meet your Sunbus driver as indicated above.

Departure
International Terminal:	The passengers will be dropped off at the kerbside directly outside the designated Airline’s entrance.
Domestic Terminal:	Passengers will be dropped off at the kerbside closest to the designated Airline’s entrance For passengers departing on Tiger Airlines flights, as there are no facilities for us to drop you directly at T4, we will drop you at T3 (Virgin Blue) and you will need to make your own way (100 metres) to the Tiger Airlines terminal T4.

2. Times & Schedules

Sunbus meets and services the majority of incoming and outgoing flights.

3. Child Policy

Child rates will apply to children aged 4 to 14 years of age inclusive. Children 3 years of age and under travel free of charge.

4. Journey Times

Tullamarine Airport in Melbourne is approximately 18 – 20 kilometres to the CBD and the journey takes approximately 25- 30 minutes (more if the traffic is heavy). An additional 15 minutes should be allowed if passengers are travelling to Carlton or St. Kilda.

5(a). Booking Policy

This service must be pre-booked at least 48 hours prior to arrival. You can confirm instantly to your client but you need to email or fax the booking to Sunbus Melbourne. Pre-payment by Visa or Mastercard is required.

Bookings for Sunbus Melbourne:
Ph: + 61 3 9689 6888
Fax: + 61 3 9687 4888
Email: sita@sitacoaches.com.au

5(b). Cancellation Policy

Refunds of ticketed bookings will be subject to the following fees:-
Cancellation with more than 24 hours notice prior to departure	Full refund
Cancellation with between 12 - 24 hours notice prior to departure	50% of fare value
Cancellation with less than 12 hours notice prior to departure	Nil Refund
Failure to Load (FTL)	Nil Refund

6. Group Booking Policy

There are no special discounts for group bookings. Sunbus Melbourne will pay commission per passenger booked. For group bookings, we recommend you book your charter service, for which we offer, very attractive nett rates.

7. Delayed Flights

Whilst every effort will be made to connect with passengers travelling on delayed flights, it is recommended that passengers contact our office upon arrival if they fail to locate their driver so we can endeavour to accommodate them on the next available service (please note that wait times will vary).

8. Current Contact Details

Sunbus Melbourne (Owned and operated by Sita Coaches Pty Ltd.)
1 Sunshine Road, West Footscray, VICTORIA 3012 AUSTRALIA
Ph: +61 3 9689 6888
Fax: +61 3 9687 4888
Email: sita@sitacoaches.com.au

Please note: In the event that a passenger cannot be located (whatever the reason), all close by areas are checked and every effort is made to locate the passengers and avoid subsequent complaints. In such instances, it is not uncommon for the coach to be held up for 10 to 15 minutes whilst a search is made. However, if a 'fail to Load” occurs, permission is always s sought by the Coach Driver before the Coach departs. If the passengers in questions later return to the Travellers’ Information Desk (Melbourne Airport), the passenger will be accommodated on the next available service. The wait time may be up to one hour.

Important: SUNBUS AUSTRALIA does not reimburse any taxi fares incurred as a result of passengers’ Failure to Load on the service booked. However, in the event that the Failure to Load was a direct result of a SUNBUS error, SUNBUS will reimburse the applicable SUNBUS fare to the booking agent.

Sunbus Australia is part of the Sita Coaches Group